With our service level agreements, your supply chain will always be able to print labels. Our Professional Service Team is available 24 × 7 via an online ticketing system.
The appropriate service level agreement
BRONZE
5 × 9Standby
- Monday – Friday
- 8.00 am - 5.00pm
- standard response time
- "Next Business Day"
- can be extended with faster response and fault clearance times
SILVER
5 × 12Standby
- Monday – Friday
- 7.00 am – 7.00 pm
- standard response time
- "Next Business Day"
- can be extended with faster response and fault clearance times
GOLD
6 × 15Standby
- Monday – Friday
- 7.00 am – 10.00 pm
- standard response time
- "Next Business Day"
- can be extended with faster response and fault clearance times
PLATINUM
7 × 24Standby
- Monday – Sunday
- at anytime
- standard response time
- "Next Business Day"
- can be extended with faster response and fault clearance times
Find the right service level for your installation and choose standby times and response times according to your needs. We offer you a good basic service level with the “Standard” level. Extend this with the “Plus” level to achieve faster response times and defined troubleshooting times.
Our highly trained support staff can always be contacted via the Support portal, by e-mail or by phone to resolve any challenges you may be experiencing with labeling.
Which service level is the right one for me?
A service level agreement ensures you quick access to and professional support from our experts. Read our white paper and learn more about our service levels and maintenance services.
- What does an SLA do?
- Overview of our SLA types: Bronze, Silver, Gold and Platinum
- How are standby, response, intervention and fault clearance times defined?
Customer testimonials and references
Do you have any questions about a service level?
Book an appoint with our Service team and discover what they do. We will let you in on our experience with other customers.
Find out more about Opal’s service levels
