Our Service Level Agreements (SLA) explained simply and comprehensibly

This white paper gives you an overview of our service levels; we also explain our support process.

What can you expect from this whitepaper

A service level agreement ensures you quick access and professional support from our experts. Read our white paper and learn more about our service levels and maintenance services.

What does software maintenance mean?

In the white paper, we provide information about our guidelines concerning product life cycles and explain the advantages you enjoy with software maintenance.

How are release cycles defined?
What is the scope of our services in software maintenance?
Which services does software maintenance not cover?

What is the task of a service level agreement?

Our white paper explains our service levels and our support organization. You will learn more about the different times and how support cases are handled.