{"id":7025,"date":"2022-03-02T14:40:03","date_gmt":"2022-03-02T13:40:03","guid":{"rendered":"https:\/\/www.opal-labelmanagement.com\/?page_id=7025"},"modified":"2023-07-14T16:35:33","modified_gmt":"2023-07-14T14:35:33","slug":"service-level-agreements-for-your-labeling","status":"publish","type":"page","link":"https:\/\/www.opal-labelmanagement.com\/en\/white-paper\/service-level-agreements-for-your-labeling\/","title":{"rendered":"Service Level Agreement (SLA)"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_fbd678a0 height_medium\"><div class=\"l-section-overlay\" style=\"background:var(--color-alt-content-overlay-grad)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner type_sticky\"><div class=\"wpb_wrapper\"><nav class=\"g-breadcrumbs us_custom_0c770eec has_text_color separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.opal-labelmanagement.com\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"g-cols wpb_row us_custom_8a0380b4 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_544f856f has_text_color\"><div class=\"wpb_wrapper\"><h1>Our Service Level Agreements (SLA) explained simply and comprehensibly<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_100d1e64 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_custom with_line width_default thick_5 style_solid color_primary align_left\" style=\"height:5px\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_100d1e64 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3\/5 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_8144a260 has_text_color\"><div class=\"wpb_wrapper\"><p>This white paper gives you an overview of our service levels; we also explain our support process.<\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:35px\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>What can you expect from this whitepaper<\/h2>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>A service level agreement ensures you quick access and professional support from our experts. Read our white paper and learn more about our service levels and maintenance services. <\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:55px\"><\/div><div class=\"w-iconbox iconpos_left style_default color_primary align_left\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"fas fa-check\"><\/i><\/div><div class=\"w-iconbox-meta\"><h3 class=\"w-iconbox-title\">What does software maintenance mean?<\/h3><div class=\"w-iconbox-text\"><p>In the white paper, we provide information about our guidelines concerning product life cycles and explain the advantages you enjoy with software maintenance.<\/p>\n<ul>\n<li>How are release cycles defined?<\/li>\n<li>What is the scope of our services in software maintenance?<\/li>\n<li>Which services does software maintenance not cover?<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:35px\"><\/div><div class=\"w-iconbox iconpos_left style_default color_primary align_left\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"fas fa-check\"><\/i><\/div><div class=\"w-iconbox-meta\"><h3 class=\"w-iconbox-title\">What is the task of a service level agreement?<\/h3><div class=\"w-iconbox-text\"><p>Our white paper explains our service levels and our support organization. You will learn more about the different times and how support cases are handled.<\/p>\n<ul>\n<li>What does an SLA do?<\/li>\n<li>Overview of our SLA types: Bronze, Silver, Gold and Platinum<\/li>\n<li>How are standby, response, intervention, and fault clearance times defined?<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:35px\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-overlay\" style=\"background:var(--color-content-bg-alt)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Download the white paper &#8220;What you should know about a Service Level Agreement (SLA)&#8221;.<\/h2>\n<p>To download the white paper, fill out the form and click on \u201cDownload\u201d. We will promptly send you an e-mail with the white paper.<\/p>\n<p><strong>Enjoy reading!<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<div class=\"otfe-fe-form-wrapper\">\n\n\t<div class=\"otfe-fe-message-wrapper otfe-fe-message-wrapper-26\"><\/div>\n\n\t<form method=\"post\" action=\"\" class=\"otfd-fe-form\" id=\"otfd-fe-form-26\">\n\t\t\t\t\t<div class=\"otfd-fe-form-row\">\n\t\t\t\t<label>Your Full Name<\/label>\n\t\t\t\t<input type=\"text\" name=\"name\" class=\"otfd-fe-name otfd-fe-input\" value=\"\" placeholder=\"Your Full Name\" \/>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"otfd-fe-form-row\">\n\t\t\t<label>E-Mail Address<\/label>\n\t\t\t<input type=\"email\" name=\"email\" class=\"otfd-fe-email otfd-fe-input\" value=\"\" placeholder=\"E-Mail Address\" \/>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"otfd-fe-form-row\">\n\t\t\t\t<label>\n\t\t\t\t\t<input type=\"checkbox\" name=\"Terms\" class=\"otfd-fe-name otfd-fe-input\" value=\"1\"\/>\n\t\t\t\t\t\t\t\t\t\t\tYes, I have read and accept the <a href=\"https:\/\/opal-holding.com\/en\/data-protection\/\" target=\"_blank\">privacy policy<\/a>.\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\n\t\t<div class=\"otfd-fe-form-row otfd-fe-form-errors otfd-hidden\">\n\t\t\t<p>\n\t\t\t\tPlease fix the errors above and try to submit again\t\t\t<\/p>\n\t\t<\/div>\n\t\t<input type=\"hidden\" id=\"otfd_fe_nonce_26\" name=\"otfd_fe_nonce_26\" value=\"199c4ee3e9\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/7025\" \/>\t\t<input type=\"hidden\" name=\"otfd_fe_action\" class=\"otfd_fe_action\" value=\"email_link\" \/>\n\t\t<div class=\"otfd-fe-form-row\">\n\t\t\t<a href=\"#\" class=\"otfd-fe-form-submit\" data-otfdid=\"26\">Submit<\/a>\n\t\t<\/div>\n\t<\/form>\n\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_47474b22 us_animate_this align_right\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"583\" height=\"750\" src=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/Mock-Up_SLA_Titel_EN.png?fit=583%2C750&amp;ssl=1\" class=\"attachment-full size-full\" alt=\"Cover image for SLA white paper\" loading=\"lazy\" srcset=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/Mock-Up_SLA_Titel_EN.png?w=583&amp;ssl=1 583w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/Mock-Up_SLA_Titel_EN.png?resize=233%2C300&amp;ssl=1 233w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1px\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Additional exciting white papers for you<\/h2>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:35px\"><\/div><div class=\"w-grid type_carousel layout_portfolio_6 cols_3 ratio_1x1\" id=\"us_grid_1\" style=\"--gap:30px;\"><style>.layout_portfolio_6 .w-grid-item-h:before{padding-bottom:100%}.layout_portfolio_6 .w-grid-item-h{}.layout_portfolio_6 .usg_post_image_1{transition-duration:0.3s;transform-origin:50% 50%;transform:scale(1) translate(0%,0%)}.layout_portfolio_6 .w-grid-item-h:hover .usg_post_image_1{transform:scale(1) translate(0%,0%);opacity:0.1}.layout_portfolio_6 .usg_vwrapper_1{transition-duration:0.3s;transform-origin:50% 50%;transform:scale(1.5) translate(0%,0%);opacity:0}.layout_portfolio_6 .w-grid-item-h:hover .usg_vwrapper_1{transform:scale(1) translate(0%,0%);opacity:1}.layout_portfolio_6 .usg_post_image_1{position:absolute!important;top:0!important;right:0!important;bottom:0!important;left:0!important}.layout_portfolio_6 .usg_vwrapper_1{position:absolute!important;top:0!important;right:0!important;bottom:0!important;left:0!important;padding:2rem!important}.layout_portfolio_6 .usg_post_title_1{color:inherit!important;font-size:1.4rem!important}<\/style><div class=\"w-grid-list owl-carousel valign_middle dotstyle_circle navstyle_circle navpos_outside owl-responsive-2000\" style=\"--transition-duration:350ms;\">\t<article class=\"w-grid-item post-7002 page type-page status-publish has-post-thumbnail hentry\" data-id=\"7002\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_CSV_EN_02.jpg?fit=500%2C500&amp;ssl=1\" class=\"attachment-large size-large wp-post-image\" alt=\"White Paper on Computer System Validation for a Label Management System\" srcset=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_CSV_EN_02.jpg?w=500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_CSV_EN_02.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_CSV_EN_02.jpg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_CSV_EN_02.jpg?resize=75%2C75&amp;ssl=1 75w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_CSV_EN_02.jpg?resize=200%2C200&amp;ssl=1 200w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_middle\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\">Computer System Validation (CSV)<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item post-7025 page type-page status-publish has-post-thumbnail hentry\" data-id=\"7025\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/cover_SLA_EN.jpg?fit=500%2C500&amp;ssl=1\" class=\"attachment-large size-large wp-post-image\" alt=\"The cover of the white paper about service level agreements for label printing\" srcset=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/cover_SLA_EN.jpg?w=500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/cover_SLA_EN.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/cover_SLA_EN.jpg?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/cover_SLA_EN.jpg?resize=75%2C75&amp;ssl=1 75w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/cover_SLA_EN.jpg?resize=200%2C200&amp;ssl=1 200w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_middle\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\">Service Level Agreement (SLA)<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item post-7021 page type-page status-publish has-post-thumbnail hentry\" data-id=\"7021\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_MDR_2023_EN.png?fit=500%2C500&amp;ssl=1\" class=\"attachment-large size-large wp-post-image\" alt=\"White Paper Implementation of the EU MDR Regulation in Labelling according to EU MDR\" srcset=\"https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_MDR_2023_EN.png?w=500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_MDR_2023_EN.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_MDR_2023_EN.png?resize=100%2C100&amp;ssl=1 100w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_MDR_2023_EN.png?resize=75%2C75&amp;ssl=1 75w, https:\/\/i0.wp.com\/www.opal-labelmanagement.com\/wp-content\/uploads\/beitragsbild_MDR_2023_EN.png?resize=200%2C200&amp;ssl=1 200w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_middle\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\">Whitepaper: Medical Device Regulation (MDR)<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n<\/div>\t<div class=\"g-preloader type_1\">\r\n\t\t<div><\/div>\r\n\t<\/div>\r\n\t\t<div class=\"w-grid-json hidden\" onclick='return 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MDR: The facts about medical device labeling requirements The white paper clarifies what you need to bear in mind when implementing labels according to the EU Regulation 2017\/745, \u201cMedical Device Regulation\u201d (MDR). What can you expect from this whitepaper Our label management system helps companies in the medical device industry to implement the requirements...","protected":false},"author":2,"featured_media":6401,"parent":7013,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7025","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/pages\/7025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/comments?post=7025"}],"version-history":[{"count":9,"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/pages\/7025\/revisions"}],"predecessor-version":[{"id":41357,"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/pages\/7025\/revisions\/41357"}],"up":[{"embeddable":true,"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/pages\/7013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/media\/6401"}],"wp:attachment":[{"href":"https:\/\/www.opal-labelmanagement.com\/en\/wp-json\/wp\/v2\/media?parent=7025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}